Berkshire East Canopy Tour FAQ's

 

How can I book a tour? Reservations may be in one of three ways:  

 

1) Online         

 

2) Over the Phone (413) 339-6618

3) On site as a walk-in customer.  If you want to zip that day, we will do our best to accommodate you, however, we cannot always guarantee you a spot if you want to go the same day.  Reservations are strongly suggested.

 

Phone reservations can be made with a BECT customer service representative at 413-339-6618 during normal business hours. Online reservations may be made at any time.  Full payment is expected upfront when you make your reservation.                                                                                

 

May I buy a gift certificate?  Sure can!   Click here and buy on-line.

 

What should I wear? Participants will be given a harness and a helmet. These will be worn over your clothes.

  • Please be sure to wear clothing that will fit comfortably under these items.
  • Longer shorts or pants are recommended.
  • Participants are required to have closed-toe shoes; hiking shoes or sneakers work the best.  No sandals, water shoes, high heels, etc (fortunately if you show up with shoes with open toes, we can rent you some shoes, but its best to be prepared and comfy with your own gear).
  • Sunscreen, bug spray and sunglasses are recommended.
  • If wearing glasses, be sure to have something to secure them to your head.
  • Long hair and dangling jewelry must be secured to ensure the safety of the rider.
  • We do zip in the rain, so in the event of inclement weather, make sure to bring your rain gear.

Are there limitations to who can go?  For the Base Area or Mountain Top tours, participants must be at least 8 years old and weigh between 70 and 275 lbs (for the safety of our guests and staff, we are strict about these limits!!!).  For the Valley Jumping tour, participants must be at least 12 years old and weigh between 100 and 260 lbs (for the safety of our guests and staff, we are strict about these limits!!!)

 

Berkshire East Canopy Tours reserves the right to weigh our guests, and we routinely do for safety purposes. Our tours are not suitable for women who are pregnant or anyone with certain existing medical or mental conditions. Please know yourself.

 

Do all participants need to sign a waiver?  

A waiver form  is required from all participants.  The waiver is sent electronically during the booking process. Those under the age of 18 will need to have their parent or guardian complete the digital waiver for them.  You may also complete the electronic waiver upon your arrival during the check-in process.

  

How much will physical exertion will be required?  The Base Area and Mountain Top Tours involve walking short distances on well maintained trails, so guests must be prepared for hiking. Our Valley Jumping Tour requires a fairly challenging uphill hike of approximately 10 minutes, as well as shorter walks in between all of the individual zips.

 

How does Berkshire East Canopy Tours compare to other Zip Line companies?  Favorably! Not many canopy tours offer our complement of zip lines, lift rides, and experience. We offer some of the longest zip lines in North America, we have a great mountain top tour, and we have a great introductory tour.

Many people come to our area from Great Barrington MA, Berkshire County, Connecticut, New York state as well as the rest of the country. Not to mention a lot of repeat business from around our western Massachusetts. Most people leave wanting more. Our core policy is to give people the experience of a lifetime. We hope to see you soon.

 

What is the Berkshire East tipping policy?  Similar to other service industries, if a guest feels like he or she has received exceptional service, a tip for the guides is encouraged. A great deal of training and attention to detail has gone into the preparation and execution of each tour. All of our guides enjoy their job, and we expect that each of our guests will receive the highest level of service and care.  If you feel like you have experienced an exceptional tour, it is likely due to the professional and diligent approach of your guides.   If you plan to tip your guides, we ask that you please bring cash, as we are unable to process tips on a credit card. We do have an ATM on site and there is a $2.00 processing fee for any cash withdrawl.

 

Is there a drug and alcohol policy?  This is very simple, participants will not be allowed to zip if they are under the influence of drugs and/or alcohol.Berkshire East Canopy Tour reserves the right to dismiss participants and refunds will not be granted.

 

Can I bring a camera?  Yes, you can bring a camera with an appropriate security strap. Please note that we do not provide photography services at this time.

 

Are pets allowed? No. For the well-being of your pet and the safety of other guests, we do not allow pets on our premises. This includes anywhere on our grounds or facilities. Pets should not be left unattended in your vehicles.

 

What can I bring with me on my tour?

Backpacks are permitted for your water bottle, camera, or other necessary personal items. Be sure you have appropriate security straps attached to any electronics or cameras and everything is securely attached to you.  We suggest you use straps to secure your eye glasses or sunglasses. We strongly suggest that any unnecessary valuables be left at home or safely locked in your vehicle. Customer Service can only hold car keys, (no other items).  Our guides are not allowed to carry your personal items for you while you are on the tour. If you carry an EpiPen or other necessary medication, please let your guides know.  Please be advised that we not responsible if you loose items or if they are stolen while on our premises. 

 

Are there refreshments?  The Berkshire East Food Court serves breakfast and lunch from 9:00 am to 2:00 pm, and is open weekends only at this time. Choices include eggs, omelets, pancakes, sandwiches, burgers, soup, salads and more. Coffee, drinks and snacks are available every day in our Retail Store. We also have beer to purchase for individuals 21 years of age and older, after 12:00pm during operating hours. 

 

What if I am scared of heights?  Most participants are surprised with the level of safety and comfort experienced during their tour. Our guides are sensitive to our guests fears and are practiced in helping new riders work through any initial apprehensions. Our entire zip line system is engineered for safety and employs a passive gravity braking system, which allows riders an added level of assurance. Essentially, all the rider needs to do is sit back and enjoy the ride and the incredible views.

What forms of payment are acceptable?  Berkshire East Canopy Tours accepts Visa, Mastercard, and Discover. We do not accept American Express or personal checks.

 

Age definitions:  Youth= age 8-16   Adults= age 17+   Seniors= age 65+

 

Zip Pricing and discounts:  Click Zip Pricing to see our standard ratesOur standard rates are priced lower for youths (age 8-16) and seniors (age 65+).  We also offer lower rates for military personnel which includes the military person's immediate family, (spouse, children, siblings and parents).  If you are booking on-line for military or seniors, you will be prompted to enter a promotional code in order to receive the lower rates.  We also offer group discounts if you book for a party of 10+ participants.  Groups of 10+ should call us at 413-339-6617 to make your reservation in order to get the group rate.   

 

Inclement Weather?   Please note that Berkshire East does not cancel tours for rain or other minor inclement weather.  We run our tours rain or shine, regardless of the temperatures, so come prepared with rain gear and warm clothes if rain or cold temperatures are forecasted.  However, in the event of high winds or lightning, we may have to post-pone or end up canceling a tour. In these instances you could experience a weather delay while we wait for a storm to pass.  If Berkshire East makes a decision to cancel or postpone your tour for any reason, we will try to accommodate you by asking you to return later that day, rescheduling you to come another day, or we will refund the money you paid to us if rescheduling is not an option

 

 

What is the cancellation & refund policy:   Berkshire East Canopy Tours Cancellation Policy: Full refunds will be given for cancellations made five(5) or more days prior to your scheduled tour, minus a $10 per reservation administrative fee. To change your tour time or reschedule to a different date you must provide us five(5) days advance notice by calling customer service at 413-339-6617. We charge a $10 administrative fee per reservation any time you make a change to your reservation, including a cancellation. If you do not cancel or reschedule in advance within the above specified time frame, or if you fail to show up for your scheduled tour / time, your credit card will be charged the full amount for each guest you reserved on your tour.

 

 

Trip Insurance may be purchased at the time your reservation is made. This insurance allows you the opportunity to make one(1) change or cancellation to your reservation up to 24 hours prior to your tour time. Trip Insurance can only be purchased at the time your reservation is made and must be purchased for everyone the group. Trip Insurance is not necessary if you are making your reservation less than 24 hours before your tour time. If you choose not to purchase Trip Insurance, our standard Cancellation Policy applies.

 

What else is there to do?  Lots of people go whitewater rafting on the Deerfield River. We have a reciprocal business set up with Crab Apple Whitewater. Many go to Shelburne Falls for a classic, artsy, New England village afternoon. Hiking, biking, skiing, fishing, shopping, are all fun things to experience. Yankee Candle company is a fun afternoon and so are the towns of Northampton and Amherst.

You've got all the info, now all you need to do is