Employment at Berkshire East

Discover one of New England’s Best Kept Secrets!

Berkshire East is a small family-run mountain resort in Charlemont Massachusetts, one of New England’s premier outdoor destinations. We are dedicated to creating an authentic, exciting, customer focused year-round resort. We are New England’s fastest growing small resort; over the past 12 months we have added a new summit quad lift, North America’s longest mountain coaster, an additional base lodge with restaurant and bar, and there are more excited projects in the works. We frequently are looking for experienced, dedicated and professional individuals in all aspects of operation.

Review the currently available positions below and apply now to join our exciting team. If you have questions please email us at employment@berkshireeast.com

Berkshire East is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other status protected by law.

Summer Positions at Berkshire East

Please check back soon to learn about our exciting summer positions. This summer is going to be our most exciting summer by far.  Positions include but not limited to: Whitewater Raft Guides, Zip Line Guides, Mountain Bike Guides, Mountain Coaster Operators and Customer Service.

Whitewater Raft Guides:

Berkshire Whitewater is looking for energetic and enthusiastic people to join our team as whitewater raft guides for our 2015 season.  Applicants must be age 18+ and comfortable working in moving water, be customer service oriented and good with children. Duties include but are not limited to; preparation of gear prior to trip, positive interaction with guest, guiding of whitewater rafts, cleaning, proper maintenance of gear, driving company vehicles, & food preparation. Employment is contingent on passing CORI background check and successful completion of our guide training program.  Guides will also be required to have First Aid & CPR. Applicants are required to have a flexible schedule as hours vary. Guides must be available weekends, holidays, and some early evenings. Employment start dates will be based on experience, but applicants should expect to begin work around the start of May.

Zip Line Guides:

Berkshire East Canopy Tours is looking for energetic and enthusiastic people to join our team as zip-line tour guides.  We are looking for staff who are people friendly and good with children.  Applicants must be at least age 18, be  comfortable working at heights, be physically fit, and must meet our weight requirements for zip-line tours.  You will be required to pass a Cori background check and guide training before being hired. Guides will also be required to have First Aid & CPR training which we will provide. Applicants are required to have a flexible schedule as hours vary. Guides must be available weekends, holidays, and some early evenings.

Customer Service Representative:

Customer Service Representative is responsible for answering phones, taking reservations, checking in guests, responding to e-mails, and handling all types of sales transactions.   Other tasks include selling tickets and working in the retail shop, and rotation of coverage for our call center.  You must be computer savvy and able to quickly learn various point of sales systems and our Resmark reservation system.  Representatives must be able to accurately handle all types of transactions in a fast paced setting. There is direct contact and interactions with guests answering questions and problem solving. You must be familiar with all aspects of Berkshire East and be able to provide clear directives and information to the guests.  This position requires a friendly, helpful and outgoing personality.  You must have a flexible schedule and be available to work many weekends, holidays, and some early evenings.  Part-time hours, up to 32 hours per week.  Positions run from May through October, with possible winter hours once the ski season starts. Applicants must be 18 or older.

Mountain Coaster Workers

Mountain coaster workers will assist guests in loading and unloading coaster cars and providing them with instruction on safety protocols and the proper use of coaster cars.  Responsibilities also include verifying that all riders have tokens and wristbands and meet the age, weight and height requirements for the ride.  Duties include inspection of tracks and cars,  maintaining loading and unloading ramps,   maintaining daily logs, and keeping the general area and coaster cars clean.   You will be in direct contact with our guests and are expected to be friendly and helpful when greeting and assisting them.   Applicants must be at least age 18.   Cori background checks are required.  You must pass on on-site training session in order to be hired.   Hours are part-time (weekends & holidays only) with expanded hours up to 32 hours per week during our busier summer season.